Aussie Chook Supplies is proud to be a supplier of premium poultry supplies and equipment in Australia. We take a lot of time and effort to source nothing but the best for our Customers and their Feathered Family members. As result, there are certain products that are covered by 3 year warranties, when purchased through Aussie Chook Supplies.

These products, as this stage, are Brinsea electrical products and ChickenGuard Automatic Chicken Coop Door Openers (Premium Motors and Extreme Motors). For more detailed information on these items and how the warranty/replacement issues are to be addressed, see the specific product information below.

And, as always, we encourage our Aussie Chook Supplies Customers to always contact us as a first port of call if they have any issues with any products.

BRINSEA PRODUCTS – WARRANTY REPLACEMENTS

All Brinsea electrical products (Incubators, EcoGlow Safety brooders and TLC brooders) purchased online from Aussie Chook Supplies (or Suburban Chooks as we were previously known) after 1st February 2015 are covered by a three year warranty period. The warranty period begins from when the item is dispatched from Aussie Chook Supplies (as all items are sent with tracking numbers attached). Should a fault arise during the warranty period the unit may be repaired or replaced at Aussie Chook Supplies discretion, after consultation with Brinsea Australia to determine the cause of the fault.

Please note that any Brinsea Products purchased outside of Aussie Chook Supplies will not be covered under our warranty. Such units include Amazon products, eBay overseas purchases, etc. If in doubt please contact us for clarification via our contact us page.

Please note we are unable to provide a warranty for any product registered without a serial number. You should not accept any Brinsea products without a serial number – if you find that your purchase does not have a serial number please return it to the person you bought it from and ask for a replacement or refund.

This manufacturer’s warranty supplements the rights to which you are entitled under law covering the terms of your purchase from the supplier. Your legal rights are not affected in any way. Brinsea Products are pleased to accept your order and goods are supplied subject to our standard trading terms and conditions.

To qualify for warranty claims you must:

Contact Aussie Chook Supplies with your serial number for the product
Be the original purchaser of the product – you may be required to provide proof of purchase to validate your warranty.
Notify Aussie Chook Supplies of the defect before the warranty period expires.
Have used the incubator for its proper purpose and stored it clean and dry.
If required, send the unit back to Aussie Chook Supplies at your own cost. Return or replacement units will be sent back to you at no cost to yourself.
This warranty applies to working parts only. Complete machines should only be returned with prior agreement with Aussie Chook Supplies.

We like our customers to remain happy with their products purchased from us and their experiences dealing with us so we will always endeavour to work with you to a satisfactory outcome.

CHICKENGUARD WARRANTY CLAIMS

All ChickenGuard motors (purchased individually or as part of a Combo/Kit) purchased online from Aussie Chook Supplies (or Suburban Chooks as we were previously known) after 1st January 2018 are covered by a three year warranty period. The warranty period begins from when the item is dispatched from Aussie Chook Supplies (as all items are sent with tracking numbers attached). Should a fault arise during the warranty period the unit may be repaired or replaced at Aussie Chook Supplies discretion, after consultation with ChickenGuard Australia and/or ChickenGuard UK to determine the cause of the fault.

Please note that any ChickenGuard purchased outside of Aussie Chook Supplies will not be covered under our warranty. Such units include Amazon products, purchased directly from other suppliers, eBay overseas purchases, etc. If in doubt please contact us for clarification via our contact us page.

Please note we are unable to provide a warranty for any product registered without a serial number (found inside the box of every ChickenGuard motor).

To qualify for warranty claims you must:

Contact Aussie Chook Supplies with your serial number for the product and date of purchase (always confirmed via email).
Be the original purchaser of the product – you may be required to provide proof of purchase to validate your warranty.
Notify Aussie Chook Supplies of the defect before the warranty period expires.
Have used the Chicken Coop Door Opener for its proper purpose and installed as per documented instructions.
If required send the unit back to Aussie Chook Supplies at your own cost. Return or replacement units will be sent back to you at no cost to yourself.
This warranty applies to working parts only.

Faulty units are to be returned to –

Aussie Chook Supplies
C/O P.O. Box 157
Glenroy, VIC 3046

If the item is found to be faulty it will be repaired, or replaced, free of charge, subject to being within the 3-years Warranty period.

A refund will not be issued if the item has been damaged, however caused, post-purchase.

If you choose to modify your Chicken Guard unit without written approval from ChickenGuard ®, the action will void your warranty and any obligation on ChickenGuard ® to replace or repair your unit at the cost of ChickenGuard ® will become void.

We like our customers to remain happy with their products purchased from us and their experiences dealing with us so we will always endeavour to work with you to a satisfactory outcome.