Brinsea Products Warranty Policy

Author: Aussie Chook Supplies  

All Brinsea electrical products (Incubators, EcoGlow brooders and TLC brooders) purchased from Aussie Chook Supplies online after 1st February 2015 are covered by a three year warranty period. The warranty period begins from when the item is dispatched from Aussie Chook Supplies (as all items are sent with tracking numbers attached). Should a fault arise during the warranty period the unit may be repaired or replaced at Aussie Chook Supplies’ discretion, after consultation with Brinsea Australia to determine the cause of the fault.

Please note that any Brinsea Products purchased outside of Aussie Chook Supplies will not be covered under our warranty. Such units include Amazon products, eBay overseas purchases, etc. If in doubt please contact us for clarification via our contact us page.

Please note we are unable to provide a warranty for any product registered without a serial number. You should not accept any Brinsea products without a serial number – if you find that your purchase does not have a serial number please return it to the person you bought it from and ask for a replacement or refund.

This manufacturer’s warranty supplements the rights to which you are entitled under law covering the terms of your purchase from the supplier. Your legal rights are not affected in any way. Brinsea Products is pleased to accept your order and goods are supplied subject to our standard trading terms and conditions.

To qualify for warranty claims you must:

  • Contact Aussie Chook Supplies with your serial number for the product
  • Be the original purchaser of the product – you may be required to provide proof of purchase to validate your warranty.
  • Notify Aussie Chook Supplies of defect before the warranty period expires.
  • Have used the incubator for its proper purpose and stored it clean and dry.
  • If required send the unit back to Aussie Chook Supplies at your own cost. Return or replacement units will be sent back to you at no cost to yourself.
  • This warranty applies to working parts only. Complete machines should only be returned with prior agreement with Aussie Chook Supplies.

We like our customers to remain happy with their products purchased from us and their experiences dealing with us so we will always endeavour to work with you to a satisfactory outcome.

Christine & the Aussie Chook Supplies team.