International/Overseas Shipping Policy

Author: Aussie Chook Supplies  

Aussie Chook Supplies has enabled International Postage calculations and checkout on it's website, enabling our customer base to potentially access a range of products not available to them in their country of origin.

Issues can arise when attempting to import

  1. International Orders 
     
  2. You must enter the correct delivery address details at the time of ordering. We do not have the ability to check if your delivery address is correct. 
  3. You have the option to choose a different delivery address than your billing address at checkout.
  4. You are required to complete the ‘Order Notes’ section when choosing a different delivery address. Please note: Information you enter into the “Order Notes” field is automatically transferred to the Courier. Aussie Chooks Supplies is not responsible for any inaccuracies of information keyed into the “Order Notes” fields by you.
  5. Delivery instructions you provide are clearly printed on our labels via our automated labelling system.
  6. The majority of items will be posted within 1-3 business days of receiving cleared funds.
  7. If you make a purchase over the weekend or on a public holiday, we will receive your payment on the next business day and ship within 1-3 business days. 
  8. Any customs or duty fees are your sole responsibility and payable by you.
  9. Any orders held by Customs and deemed as unable to be delivered/acceptable by your Border Security or by the relevant importation laws are not the responsibility of Aussie Chook Supplies.
  10. Refunds back to your original payment method will only be made once the item has been returned to Aussie Chook Supplies by the relevant Border Security agency. 
  11. Once a returned order is in the possession of Aussie Chook Supplies, customers will be informed via the email address supplied during the checkout process.
  12. Refunds will only apply to the products only. No refunds will be made for postage paid.
  13. It is your responsibility to inform us promptly if an order does not arrive or is rejected from entering the country by emailing accounts@aussiechooksupplies.com.au.
  14. Delivery times are dependant on the delivery service provider (normally Australia Post for exporting to your delivery country) and your location within that country. Aussie Chook Supplies makes no guarantee about the delivery timeframes quoted on the Australia Post website as there are too many variables involved for us to do so.
  15. You have the option to choose a different delivery address than your billing address at checkout.
  16. You are required to complete the ‘Order Notes’ section when choosing a different delivery address. Please note: Information you enter into the “Order Notes” field is automatically transferred to the Courier. Aussie Chooks Supplies is not responsible for any inaccuracies of information keyed into the “Order Notes” fields by you.
  17. Delivery instructions you provide are clearly printed on our labels via our automated labelling system.
  18. Aussie Chook Supplies does not accept any liability for compensation or redelivery costs associated with the redelivery of your items.

International Orders 

Please note we are not able to post a range of Poultry/Avian/Livestock specific medications and health products from Australia to internationally/overseas locations. This is due to a combination of any/all of the following prohibitive reasons -
* the ingredients contained within 
* licensing agreements from the Manufacturers
* Customs Regulations around export/import of veterinary medications.

Prohibited medications/Products include (but are not limited to) 

Some countries do allow importation of a limited number of Poultry/Avian/Livestock products that we stock with an Approved License or similar. We cannot provide a complete and exhuastive list of which countries allow which products, so we encourage you to make appropriate investigations and consult Border Control and/or Agricultural departments for the relevant information.

Refunds & Administration Fees
As of 1st July 2024, Aussie Chook Supplies will therefore have to refund orders minus a 5% administration fee. 

Locating Prohibited Items in your Country of Origin