Brinsea Returns and Warranty information

Author: Aussie Chook Supplies  

Sometimes life happens and you can end up sourcing equipment after you have ordered from Aussie Chook Supplies. Bugger... But we understand that and have designed our Refunds and Warranty Policy to make allowances for this. Read on to find out your rights and resposibilities should you want to contact us for a refund.


Refunds WILL be honoured on ‘change of mind’ items as per Consumer Law, as long as the items have not been dispatched to the customer. This is obviously as once it leaves our hands the items cannot be easily brought back to our possession without further costs being incurred.

Items that have been dispatched or picked up by couriers from Aussie Chook Supplies will need to be returned to us (at the cost of the purchaser) before refunds will be returned.

We also require tracking information for returned items to be forwarded to us, just as we provide tracking information to you when we send items out.

Customers who request a refund will be refunded their full amount MINUS a 15% restocking fee. Given that we are honouring change of mind items (which a lot of businesses don’t) we hope you are understanding of this matter.

By law, refunds can only be given using the same method that payment was made. To clarify, if you pay via Paypal, your refund will be made via Paypal. It is illegal for us to refund in any other way. 


All Brinsea electrical products (Incubators, EcoGlow brooders and TLC brooders) purchased from Aussie Chook Supplies online after 1st February 2015 are covered by a three year warranty period. The warranty period begins from when the item is dispatched from Aussie Chook Supplies (as all items are sent with tracking numbers attached). Should a fault arise during the warranty period the unit may be repaired or replaced at Aussie Chook Supplies’ discretion, after consultation with Brinsea Australia to determine the cause of the fault.

Please note that any Brinsea Products purchased outside of Aussie Chook Supplies will not be covered under our warranty. Such units include Amazon products, eBay overseas purchases, etc. If in doubt please contact us for clarification via our contact us page.

Please note we are unable to provide a warranty for any product registered without a serial number. You should not accept any Brinsea products without a serial number – if you find that your purchase does not have a serial number please return it to the person you bought it from and ask for a replacement or refund.

This manufacturer’s warranty supplements the rights to which you are entitled under law covering the terms of your purchase from the supplier. Your legal rights are not affected in any way. Brinsea Products is pleased to accept your order and goods are supplied subject to our standard trading terms and conditions.

To qualify for warranty claims you must:

  • Contact Aussie Chook Supplies with your serial number for the product
  • Be the original purchaser of the product – you may be required to provide proof of purchase to validate your warranty.
  • Notify Aussie Chook Supplies of defect before the warranty period expires.
  • Have used the incubator for its proper purpose and stored it clean and dry.
  • If required send the unit back to Aussie Chook Supplies at your own cost. This is no different to when you purchase a faulty toaster from Kmart - you have to return it to them before they can action anything further. Return or replacement units will be sent back to you at no cost to yourself.

This warranty applies to working parts only. Complete machines should only be returned with prior agreement with Aussie Chook Supplies.

We like our customers to remain happy with their products purchased from us and their experiences dealing with us so we will always endeavour to work with you to a satisfactory outcome.

Please note: All products purchased before 1st February 2015 carry the two-year warranty.

Brinsea Products Ltd or its retailers will not be responsible for the loss of eggs in the event of failure however caused and the user is advised to arrange his own insurance reviews to check cover where loss of power or mechanical or electrical failure might result in unacceptable losses. It is not recommended that eggs of significant value are incubated in this product unless it is used in conjunction with an independent temperature alarm system.